Service Now Business Analyst

General Information

Information Technology
Business Unit
Application Platforms & Digital Solutions
Full Time / Part Time
Experience Level
Experienced Professional

Location: Gurugram

Department: Siemens Energy Information Technology

Mode of Employment: Permanent


Your profile

Siemens Energy is looking for an IT Business Analyst for ServiceNow platform.

Required Knowledge/Skills, Education, and Experience

·       Masters or bachelor’s degree in IT / Computer Science

·       5 - 7 years of relevant industry experience in Tech/IT industry, Research or Consulting

·       Must have detailed knowledge and hands-on experience in multiple ServiceNow modules and Now Platform capabilities e.g.

o   Configuration or administration of 2+ modules of ServiceNow Platform

o   Experience in ITSM / ITOM / HRSD / ITBM module design, transition, or operations processes

o   Ability to evaluate existing processes and perform a fit-gap analysis with respect to ServiceNow

·       Strong know-how and expertise on project deliveries using Agile methodologies

·       Strong project management skills understanding assignments, tracking/monitoring progress, and reporting on status.

·       Strong Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members

·       Expert in requirement analysis, management and communication, root cause analysis, planning, monitoring, reporting, solution assessment and validation and documentation

·       Able to prioritize and execute tasks in a high-pressure environment.

·       Should have strong analytical capabilities paired with the result and quality orientation

·       Self-determined and demonstrated ability to solve business issues while also managing cost

Your responsibilities

ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

·       Maintain comprehensive knowledge of ServiceNow’s capabilities and constraints.

·       Reflect customer needs by assembling business documents and technical requirements.

·       Advise customers based on product capabilities and methodologies, applying reuse where applicable.

·       Captures business and user requirements (as stories for agile shops) and ensure requirements are understood, developed, tested, and delivered to specification.

·       Securing buy-ins from the customers on requirements with a strong Focus on using Out of the box features and minimize customizations

·       Liaise with business units and interface with stakeholders to prioritize requirements based on business needs in ServiceNow modules

·       Interact with both subject matter experts and business stake holders to create Business process diagrams for the as- is process and the to-be process

·       Work with IT Process Owners to manage changing priorities of story backlog

·       Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements

·       Supports the testing effort and Work with Change management and Release/deployment management teams

·       Represents project stakeholders throughout planning, development, and release processes

·       Works with stakeholders to drive adoption.

Your opportunities for personal growth

  • be part of an international, multicultural and diverse team
  • work independently
  • work creatively


"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.


Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

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