STCL Service Engineer 服务工程师

About the Role

Location
China
Shandong Sheng
JINAN
Organization
Grid Technologies
Business Unit
Products
Full / Part time
Full-time
Experience Level
Experienced Professional
LET’S TALK ABOUT YOU
Your Profile:
•Bachelor degree and above,major in electric engineering, Automation and Mechanical etc.
•More than 3 years in a corresponding function with power transfpormer manufacturing.
•International project experience with collaboration within international teams is a plus. 
•Experience in international working environment is a plus
•Basic knowledge on manufacturing and repair technologies
•Basic knowledge on materials and components
•Good verbal and written communications skills in English

Your Responsibilities:
Respond to inquires of a technical or complex nature so that all enquires are solved quickly and competently in a manner which enhances the organizations's customer relationship. 
•Deal with customer complaint , improve customer satisfaction, enhance the relationship with customers 
•Be well acquainted with SV portfolio and process, meeting customer needs
•Prepare solution and offer against customer inquiry
•Responsible for service order sign technical agreement
•Negotiate with customer service order
•Follow up service project pipeline
•Follow work procedure instruction
•Deal with customer service orders
•Provide necessary technical support and assist field service engineers
•Provide training and consultation to customer