IT Service Portfolio Tool Governance

General Information

Location
Mexico
Ciudad de Mexico
Mexico

  • Country/Region: Mexico
  • State/Province/County: Querétaro

Organization
Information Technology
Business Unit
Information Technology Americas
Full Time / Part Time
Full-time
Experience Level
Mid-level Professional
Description

LET’S TALK ABOUT YOU

Your profile

  • Bachelor’s / Master’s degree in technology, computer science or equal, ideally with experience in project / service management
  • 5+ years of work experience in IT sector
  • Knowledge of Service Portfolio Management concept (ITIL / ITSM).
  • Good knowledge of some SPM tool (preferred ServiceNow).
  • Capable to interact and define requisites to technical & support tool team.
  • Previous experience as a Service Owner, Portfolio Manager or some IT Service related responsibility.
  • Be able to deliver in a self-managed environment.
  • Critical thinking to challenge the status quo.
  • Ability to communicate and establish good relationship with partners and customers.
  • Flexibility to handle activities in different time zones (when necessary).
  • Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook.
  • Excellent verbal and written English communication skills


Your responsibilities


  • Being an active member of SPM related to the tool discussion.
  • Support to Service Owners in the Service Transition activities.
  • Develop & Maintain simple, transparent and structured Service Portfolio Management tool.
  • Enable the management of an efficient service lifecycle.
  • Master data management.
  • Provide advanced support to tool usage.
  • Master Data quality assurance.
  • Responsible to prepare management reports related to service portfolio.
  • Representing SPM in the tool change board to discuss necessary changes.
  • Interaction with Service Owners/Portfolio Manager to define process and align activities.

Your opportunities for personal growth

  • The opportunity to engage in an exciting environment on challenging projects
  • Strong professional support and working with colleagues around the world
  • Professional development opportunities within the company
  • To be part of a growing function with a dynamic, informal and inspiring working environment in a position that entails a large responsibility

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

We provide the power to bring heat and light to our cities. We build highly efficient next generation turbines as well as on- and offshore wind turbines all over the world. We help our customers to save millions of tons of CO2 each year. That way we not only contribute, better and greener future.

For these and many other future projects, we need smart thinkers who bring skill, creativity, and dedication to the table. People like you!  

We tackle what really matters – take your next career step with us and make a difference.

The team of E&P (Excellence & Processes) is responsible for the Governance of the Service Portfolio. This responsibility includes processes design, tools assessment, communication, master data management and interaction with other service related areas like applications, infrastructure and finance. This role is part of this team, and it is an opportunity to develop a comprehensive view of the Service Portfolio Management, by performing different activities and interacting with different partners globally.

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

#LI-AL1