Customer Service Professional - Air Foil, Blades & Vanes, and Rings

General Information

Location
United States of America
North Carolina
Rural Hall
Organization
Gas and Power
Business Unit
Generation
Full Time / Part Time
Full-time
Experience Level
Mid-level Professional
Description

A Snapshot of Your Day

The Winston Service Center (WSC) Airfoil area has an opening for a proactive self-starter that can provide exceptional customer service and collaboration within the organization for an established business at Winston Service Center.  You will interface with customers that are external to WSC but primarily internal to Siemens Energy on a regular basis either collecting and managing requests for quotes, processing orders, or providing updates to existing orders. You will also interface with internal WSC employees to get status updates, assist with questions, and be the interface between the Engineering and manufacturing services within WSC to the quote or order requestor

 

How You’ll Make an Impact

  • Interface with external and internal customers and actively communicate with them to provide status, and address any concerns
  • Provide customer service, guidance, and standard support for products and/or programs
  • Supports the coordination of activities with other internal departments to meet customer needs
  • Work closely with plant supervision and scheduling to help prioritize orders
  • Create/provide reports on customer centered metrics to upper management
  • Utilize the “Voice of the Customer” process to ensure success

 

What You Bring

  • Bachelor’s degree preferred, high school diploma with equivalent experience is required.
  • 3 + years of customer facing experience is required, preferably in the manufacturing industry and environment. Those with more experience may be considered for a higher level.
  • Must be proficient in Microsoft office programs.
  • Expert verbal and written communication skills are a must.
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
  • As a federal contractor, Siemens Energy continues to monitor federal and state legal guidelines regarding the COVID-19 vaccine mandate. Siemens Energy is pausing its mandatory vaccine policy while the issue is addressed by the courts. SEI will monitor the situation closely and may reimplement its policy if required to comply with federal law. Should the vaccine policy be reimplemented, this position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious accommodation.

 

 

About the Team

In our Business Unit Generation, we offer a broad portfolio of cutting-edge technologies, services, and solutions for centralized and decentralized energy production.

 

What’s it like to work at Siemens Energy?

https://bit.ly/3IfnlaR

 

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

 

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

 

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

 

Rewards 

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave

 

 

https://jobs.siemens-energy.com/jobs


Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

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