Dispatch Operator with German

About the Role

Location
Global
Romania
Bucuresti
Bucuresti
Organization
SE CFO
Business Unit
Grid Technologies
Full / Part time
Full-time
Experience Level
Mid-level Professional
A Snapshot of Your Day: 

Determine which procedure should be followed, according to defined documentation and Customer’s information: product, inquiry type (sales, technical, emergency), country of origin.

How you'll make an Impact:
  • Enter incoming phone calls and emails into our ticketing systems.
  • Select the appropriate method based on the documentation and the customer's details. Country of origin, product, and enquiry type (sales, technical, emergency)\
  • Send the tickets to the appropriate Siemens Energy coworkers.
  • Constant communication with native English and German speakers
  • The highly skilled Dispatch Center employees - The staff at our German headquarters in Nurnberg
  • All guidelines, product lists, and procedures are available at all times.
  • 8-hour shifts with a 30-minute lunch break. Circular shifts are used.

What You Bring:
  • Fluent German and English (both), in speaking and writing
  • Open to learn new things
  • Attention to details
  • Good PC know how (Windows, MS Office).
  • Availability to work in shifts
  • Customer Support experience
  • Ticketing system experience (FootPrints, SalesForce, etc.)
About the Team:

We are a small team, within Siemens Energy, consisting of 10 customer support operators and are looking for a new member to expand our team!
Our customers are worldwide B2B, speak German or English and we are available for them 24/7.

Our office is called the Dispatch Center, mostly because we don’t resolve the client’s issues ourselves.
Instead, we sort and forward the tickets concerning all Siemens Energy products to the right contacts, following defined procedures.

[1] [1] Check out the video:

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

  • Working with a global team
  • Opportunities to work on and lead a variety of innovative projects
  • Supportive work culture
  • Remote/Flexible work
  • Continual learning through the Learn@Siemens-Energy platform
  • Mixed Office & Home-office regime
  • Friendly and quiet work environment (work in shifts = 2-3 operators per shift).
  • Private medical insurance
  • Private pension plan
  • Extra compensation for the shifts, nights and bank holidays
  • Consistent annual performance bonus

We value equal opportunities and welcome applications from people with disabilities.

[2] https://jobs.siemens-energy.com/jobs

References

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1. [3] https://bit.ly/3IfnlaR
References

Visible links
1. https://bit.ly/3qwFP0a
2. https://jobs.siemens-energy.com/jobs
3. https://bit.ly/3qwFP0a