Senior IT Business System Analyst – HR Case Management in ServiceNow

General Information

Information Technology
Business Unit
Information Technology Europe
Full Time / Part Time
Experience Level
Experienced Professional

A Snapshot of Your Day

As Senior IT Service Owner, you will contribute to the implementation and roll-out, then to the operations of a new Employee Experience Layer, based on ServiceNow (HR modules), as part of the respective IT landscape. After the end of the project, you will manage IT services related to ServiceNow as part of the global IT blueprint for HR. You will also manage demands for existing and new services and ensure compliance of demands with overarching financial and architectural guidelines. In addition, you will support the IT Business Partner in shaping the IT budget together with the respective business to ensure a wholistic perspective.

How You’ll Make an Impact

  • Leading a sub-workstream as part of the global implementation and roll-out project for the Employee Experience Layer in ServiceNow
    • Project time-/milestone planning
    • Plan and align project budget
    • Plan & manage all project resources
    • Stakeholder management
    • Lead the project, ensure success in time and in budget
    • Pro-active, regular reporting on project status
  • Service Owner for IT services related to the Employee Experience Layer in ServiceNow over the complete service lifecycle:
    • Definition of the service scope
    • Alignment on service levels
    • Budgeting & financial controlling
    • Contracting of providers
    • Procurement of IT assets and 3rd party services
    • Implementation of and guidance over relevant ITIL processes
    • Provider-contract-SLA management for fully outsourced IT services
    • Demand management and requirement engineering

What You Bring 

  • Profound knowledge of ServiceNow or other applications for HR case & order management
  • Good knowledge of other components of an EE layer: chatbots, robotics automation, translation tools etc.
  • Very good knowledge of HR case & order management functional processes, and employee experience vision
  • Multi-year experience in implementing, operating and managing mid- to large IT services for business applications, ideally in global settings, and for cloud applications
  • Multi-year experience in management of IT projects or IT programs
  • Ideally good knowledge of IT compliance & IT assurance (ITGC)
  • Highly customer focused attitude to work with great emphasis on positive outcomes - "Delighting the customer"
  • Intercultural & global exposure, communicate fluently in English (CIBA 4)
  • Experience communicating at all levels of management and managing conflict and change
  • Experience in Agile Methodology

About the Team

As Value Center and IT Business Partner for HR and EHS IT services, we are responsible for defining, implementing and managing the IT landscape for the corporate functions “Human Resources” and “EHS, Quality Governance and Security” over the full lifecycle of the applications and IT services, on a global scale.

Check out our video to see what we do.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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