IT Service Manager - Global Print Services

General Information

Location
Romania
Bucuresti
Bucuresti
Organization
Information Technology
Business Unit
Information Technology Europe
Full Time / Part Time
Full-time
Experience Level
Experienced Professional
Description
A Snapshot of Your Day


Ensure accurate and timely resolution of all assigned issues and requests in a highly professional service environment;
Coordinate with multiple regional SPoCs to understand the related regional topics / requirements and design a strategy / roadmap for the same;



How You’ll Make an Impact


  • Ensure accurate and timely resolution of all assigned issues and requests in a highly professional service environment;
  • Coordinate with multiple regional SPoCs to understand the related regional topics / requirements and design a strategy / roadmap for the same;
  • Create and maintain strong operational relationships with internal and external partners and other key stakeholders;
  • Process Documentation regarding the assigned topics and keeping them up to date;
  • Develop, foster and maintain highly effective customer interaction;
  • Accurately document all work performed through ticketing system including details and outcomes;
  • Escalate product bugs or unresolvable cases;
  • Notice trends and report reoccurring problems;
  • Manage and monitor licenses, subscriptions, and user management as necessary;
  • Perform regular service reporting to all the key stakeholders;


What You Bring


  • Bachelor’s / Master’s degree in business informatics, business administration, or equal, ideally with experience in service management;
  • 6-8 years of total working experience in a similar role;
  • Experience in Global service management;
  • Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.;
  • Experience in ServiceNow;
  • Experience in Vendor Management;
  • Working knowledge on the following topics:
  • Global Printing Services;
  • Language: Expert German language speaker is preferred;
  • Excellent stakeholder management skills within a global environment;
  • Flexible and adaptable, able to work in ambiguous situations; 
  • Good organizational skills;
  • Clear, logical, and effective verbal/written communication skills;
  • High responsiveness and keen perception;
  • Organized, ability to work independent and within a team to achieve given objectives;
  • Working with International teams in a similar role a must;


Your opportunities for personal growth


  • Be part of an international, multicultural and diverse team
  • Work independently
  • Work creatively
  • Work together with IT Board executives

About the Team

In our Business Unit Industrial Applications we offer comprehensive digital portfolio solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification and solutions for Subsea business.

Check out our video to see what we do.


Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.


Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Jobs & Careers: https://jobs.siemens-energy.com/jobs


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