Siemens Gamesa

A Snapshot of Your Day

You will lead the Level 1 Operations team at the Remote Centre, ensuring smooth day‑to‑day support operations through effective people leadership, workload management, and strict adherence to processes. The role requires strong stakeholder management, acting as the first point of escalation, maintaining operational discipline across shifts, and ensuring consistent SLA and KPI performance. You will enable clear communication across the team, monitor service performance, support issue resolution through cross‑functional collaboration, and drive continuous improvement to strengthen overall operational effectiveness.

How You’ll Make an Impact

• Lead, supervise, and support a team of Level 1 engineers/operators in a remote environment to ensure high‑quality service delivery
• Allocate daily tasks, manage shift coverage, and monitor workloads to ensure SLA and KPI compliance
• Act as the first level of escalation for technical and operational issues, ensuring timely resolution
• Ensure adherence to standard operating procedures, safety guidelines, and quality standards across the team
• Work closely with the Operations Manager and other stakeholders to ensure business requirements are met and operational priorities are aligned
• Coordinate with Level 2 support, Field Operations, and other functional teams to facilitate issue resolution and smooth handovers
• Monitor team performance, attendance, shift handovers, and productivity, providing regular feedback and coaching
• Prepare and share daily, weekly, and monthly operational and performance reports
• Support onboarding, training, and ongoing development of new and existing team members
• Identify process gaps, support root‑cause analysis, and contribute to continuous improvement initiatives

What You Bring

• A Bachelor’s degree in engineering or a relevant technical discipline; equivalent experience will be considered in lieu of a degree
• 5–8 years of overall experience, with at least 1–2 years in a Team Lead or supervisory role within operations or support environments
• Strong leadership and people‑management skills with a cooperative and target‑oriented mindset
• Good understanding of Level 1 operations and remote support center environments
• Ability to manage shifts and work in a 24x7 operational setup, if required
• Effective communication skills (verbal and written) with the ability to engage stakeholders calmly under pressure
• Strong problem‑solving and decision‑making capabilities
• Proficiency in MS Office and basic reporting and tracking tools
• Team player with a focus on collaboration, accountability, and continuous improvement

About the Team

We are a dedicated team operating from the Remote Centre, responsible for delivering reliable and timely Level 1 operational support. We believe that strong teamwork, mutual trust, and clear communication are key to achieving consistent results in a fast‑paced operational environment. While we manage daily operational challenges and escalations, we also focus on learning, process improvement, and supporting each other’s development. We are not afraid to share feedback or learn from mistakes—because this is how we grow as a team and as individuals.