Siemens Energy

• Leadership responsibility as SQ focus area lead for Customer Excellence, including deputy support for the GS Program Lead
• Management of GS improvement project governance with ensured transparency of priority improvement areas and clear follow-up mechanisms
• Establishment of a consistent, quality‑driven detractor and low‑performance follow‑up process, including defined corrective and preventive actions, thorough documentation, and translation into cross‑organizational learning
• Enablement and alignment of a strong GS‑wide community focused on Customer Satisfaction Management

• Extensive experience in process governance, quality management, and continuous improvement within complex, global organizations
• Proven expertise in systemic problem solving, root cause analysis, and the design of preventive improvement approaches
• Advanced analytical capability to interpret customer feedback and drive the implementation of impactful improvement measures
• Demonstrated ability to lead cross‑functional and global initiatives across diverse organizational environments
• Excellence in stakeholder management, communication, and organizational alignment, with effective collaboration across regions, central functions, and global teams
• Genuine passion for customer‑centricity and continuous improvement, complemented by experience in Customer Satisfaction, NPS, or Customer Excellence roles

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical