O roli
- Země": Poland
- Stát/kraj/okres: Mazovia
- Město: Warsaw
- Země": CZECH REPUBLIC
- Stát/kraj/okres: Praha, Hlavni mesto
- Město: Prague
Mode of Employment: Permanent / Full-Time
Location: Portugal, Czech Republic or Poland
Snapshot of your day
As part of a wider HR transformation programme as a result of the spin-off of Siemens Energy from Siemens and the integration of Siemens Gamesa Renewable Energy, you will act as the Subject Matter Expert in HR Helpdesk, Knowledge Management and Document Management in our transformation initiatives, ensuring process and system design is aligned with our HR Services strategy and the services provided by our external partners are adequate and at level of quality encouraged by the business.
How you'll make an impact
- Act as process expert in various transformation initiatives and improve the effectiveness of tools and supporting processes while also driving continuous improvement and organisational change
- Establish global standards for HR Tier 0 and Tier 1 support processes and ensure compliance with local regulations and company policies as well as support the HR Services Leadership with the Global to local service delivery model definition
- Guarantee audit readiness across all the regions, be responsible for the timely closure of internal audit related issues, and pro-actively share best practices, issues, risks, etc.
- Collaborate with and request feedback from internal and external business partners and other functions and process owners across the organization to ensure processes, roles and responsibilities are clearly defined and followed and HR operations run optimally
- Define and maintain an adequate service catalogue for Tier 0 and Tier 1 support including Key Performance Indicators for the provision of those services. Including global set-up of services, working with the regional teams to ensure fit-for-purpose delivery and associated implementation
- Collaborate with internal and external partners on efficient and effective vendor management and engagement ensuring performance is supervised and services are delivered at the level of quality expected.
What you bring
- Highly qualified Business Process Analyst in HR Operations especially in HR Helpdesk, Knowledge Management and Document Management, with strong expertise in transformation projects, Tier 0 and Tier 1 support principles, and best market practices.
- Skilled in multi-country and multi-provider HR service delivery, including full outsourcing.
- Good understanding of Employee engagement systems and dependencies with HR Services and other HR Systems (ServiceNow HRSD experience preferable)
- Strong solution orientation
- Able to build strong relationships with senior stakeholders, empower teams, and thrive in a global, flexible environment.
- English language is a must
About the Team
In this role you will be working within the Human Resources function – People Systems and Services, a truly global and diverse team of specialists with an open mentality, responsible for ensuring Siemens Energy HR Services are compliant, accurate, timely and fit-for-purpose, with a clear governance & risk management approach, leading our HR Services vendors and working closely with our HR Services team to safeguard end-to-end delivery while promoting Siemens Energy digital transformation. You will get all the trust and empowerment to be successful.