Siemens Energy

A Snapshot of Your Day

As a member of the EAD (Electrification - Automation – Digitalization) Sales Excellence team, you will be the focal point for all customer surveys and feedback as well for coordinating and developing strategies for relevant key accounts to ensure transparent, effective, and focused customer relationships. Your role aligns account plans, strategies and targets while facilitating close collaboration across EAD functions and regions as well with other Siemens Energy Businesses. As customer engagement manager, you strengthen relationships, drive customer satisfaction, and govern strategic agreements with external partners to increase our early positioning and share wallet. You enable cross-functional teamwork to deliver excellent customer experiences and support sustainable growth.

How You'll Make an Impact

 Strategic Account Management

• Lead the strategic account planning process for EAD relevant accounts by supporting the selection and ranking of relevant accounts up to coordinating inputs and ensuring business aligned strategic priorities and cross-selling opportunities
• Maintain strategic multi-year Account Target Agreements (ATAs), including growth opportunities, risks, relationship mapping, and competitive insights and drive regular feedback through business reviews
• Support relevant account managers with monitoring and identifying customer’s health and escalation management

 Customer Satisfaction & Voice of Customer (VoC)

• Lead the planning, execution, and continuous improvement of Siemens Energy's customer satisfaction survey processes
• Analyze survey results, identify trends, and translate insights into concrete improvements and executive-level reporting
• Customer Issue Management - define, develop, drive, implement process used for rollout in sales teams / regions. Define where output can be used (sharing platform, dashboard, etc)

 Governance of Frame Agreements & MoUs.

• Manage Frame Agreements and Memorandums of Understanding (MoU), including lifecycle ownership, renewal tracking, stakeholder coordination, version control, and alignment with legal/commercial governance
• Maintain contractual documentation and ensure approval logging
• Support contract owner (Legal, Finance, and Commercial) to ensure audit readiness, risk mitigation, and contractual integrity

What You Bring

• Bachelor's degree in Business, Economics, Engineering, or a related field
• 5–8 years of experience in Sales Operations, Key Account Management Support, or Commercial Operations, customer engagement
• Background in Oil & Gas, Chemical or/and process industry
• Experience with frame agreement/MoU governance and complex stakeholder environments
• Proficiency in CRM (e.g., Salesforce), Power BI/Tableau, and MS Office
• Excellent communication, stakeholder engagement, and facilitation skills
• Fluent in English (additional languages beneficial)

About the Team

Our Transformation of Industry team is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Your lunch with SE meal tickets
• Keep your brain fit with our trainings
• Special for books lovers - Bookster
• Stay safe and healthy with our medical subscription
• Think about your future too with Private Pension Pilon III
• Look after yourself with our Wellbeing Initiatives

https://jobs.siemens-energy.com/jobs

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