ServiceNow Platform Architect


EVP Global Functions
Information Technology


Your profile

  • Masters or Bachelor’s degree in IT / Computer Science
  • Detailed knowledge of ServiceNow at an architectural level.
  • Superior written and oral communication skills.
  • 8-10 years of experience in a similar role with hands-on experience in :
  • ServiceNow Platform design, including considerations for integration and performance, standardization, and best practice for platform management
  • Should have experience in establishing an enterprise-wide technical architecture and implementation strategy
  • Hands-on experience in Platform and feature upgradation
  • Experience in providing technical governance to optimize platform performance and minimize long-term technical risk.
  • Should have knowledge of health assessment (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan
  • Should have a strong knowledge of ServiceNow CMDB Modelling, table Structure of the ServiceNow Platform and logical and physical data models for CMDB
  • Prior experience in designing and implementing CSDM in ServiceNow
  • Mentoring and consulting the developer team with the CMDB configuration, maintenance, and operation
  • Knowledge and experience of infrastructure operations such as as E-Bonding with other ServiceNow instances
  • Knowledge of ServiceNow integration capabilities with different tools / platforms including knowledge of IntergrationHub
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Good to have:

  • Understanding of other ServiceNow products ( ITSM, ITOM, HRSD or any other)
  • Any ServiceNow certification
  • Expertise in building, maintain ATF at scale
  • Strong focus in adherence to out of the box features provided by ServiceNow
  • Strong project management skills understanding assignments, tracking/monitoring progress, and reporting on status
  • Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.
  • Ability to conduct research into emerging technologies and trends, standards, and products as required.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative global environment

Your responsibilities

  • Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
  • Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs
  • Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements
  • Work closely with the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality
  • Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up
  • Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits.
  • Define technical solutions aligned with client business problems at an architectural and design level of detail
  • Advise on integration of ServiceNow with other applications and toolsets
  • Collaborate with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
  • Provide strategic guidance to teams and project managers.

Your opportunities for personal growth

  • be part of an international, multicultural and diverse team
  • work independently
  • work creatively


"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.


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