Service Delivery Manager - ECC

Sobre a função

Local
Índia
Maharashtra
Pune
Empresa
Siemens Energy Industrial Turbomachinery India Private Limited
Organização
EVP Global Functions
Unidade de negócio
Information Technology
Período integral/meio período
Full-time
Nível de experiência
Experienced Professional

Department: Siemens Energy – Information Technology

Mode of Employment: Permanent

GGN/Pune

Role: ECC, Service Delivery Manager

You will help us run one of the sophisticated Enterprise Command Center for Siemens Energy IT. You will be responsible for enabling developers to operate highly available, scalable, and cost-efficient applications with low operational burden by handling and improving the reliability and resiliency of SRE-managed services and infrastructure. You thrive on automation, visualization, reliability engineering, and getting rid of major incidents.

LET’S TALK ABOUT YOU

You Will

  • Ø  Explore new tools and monitoring to be implemented for proactive availability management.
  • Ø  Analyze major incident trends to identify the opportunities of reducing MTTD and avoid impacts through proactive measures.
  • Ø  Lead & Coach command center engineers to achieve more than they thought possible. You enjoy making other teams successful.
  • Ø  Ensure smooth Command Center Operations reducing availability impacts.
  • Ø  Report on Application/Infrastructure uptime and performance
  • Ø  Track SLIs & SLOs for onboarded services.
  • Ø  Manage transition, onboard new services to ECC and operationalize task as much as possible.
  • Ø  Responsible for enhancing dashboards and event management rules to reduce MTTB.
  • Ø  Ensure best practices for monitoring & alerting as followed.
  • Ø  Establishing & documenting production run books and guidelines for support engineers.
  • Ø  Tooling & automation to handle production environments.
  • Ø  Incident management, improving MTTR for services.
  • Ø  Manage Enterprise Command Center 24x7 operations.
  • Ø  Closely collaborate with Major Incident Management for reducing production environment disruptions. 

Qualifications

Must-Have

  • Ø  Bachelors/master’s in computer science, MCA, or related technical field, or equivalent practical experience.
  • Ø  Total 10+ years of work experience out of which 3+ years of SRE experience in running large-scale observability platforms (Service Delivery Management)
  • Ø  Hands-on experience on observability-related systems covering application & infrastructure telemetry and logs, metric visualizations, and alerting management.
  • Ø  Clear understanding of observability Metrics, Log Analytics and Traces.
  • Ø  Well versed with ITSM processes with ITIL Certification.
  • Ø  Strong hands-on experience in monitoring tools such as Azure Monitor & Insights, Cloud Watch, Prometheus, Grafana etc. to run observability for large-scale microservices deployments.
  • Ø  Clear understanding of Open Telemetry & API standards
  • Ø  Good understanding of any API Gateways. Kong would be an added advantage.
  • Ø  Expertise in ServiceNow Incident/Problem/ Change Management and Reporting Dashboards
  • Ø  Excellent problem-solving, triaging, and debugging skills in large-scale distributed systems.
  • Ø  Experience with People Management managing remote distributed teams.

Preferred

  • Ø  ServiceNow Event Management Module is a big advantage.
  • Ø  AWS Solutions Architect or Azure certification
  • Ø  Knowledge of Azure AD/IAM is preferred.

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

We are Siemens Energy IT GDC which is part of Siemens Energy IT that is subset of Siemens Energy.

SE is a Company which operates from Several countries and have seventy thousand plus employees along with highly valued consumers and highly devoted vendors, SE IT is small inhouse division to support all of them with its footprints in India as SE IT GDC.

SE IT GDC operates from two location Gurgaon and Pune with average age of employees being 28 Years. Our guiding principles ensure work life balance and diversity in terms of gender, experience, skills and technology. Our strategy is to ensure working on specifics and being supported by partners for commodity topics. 

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html