SAM Support Specialist

Sobre a função

Local
Índia
Haryana
Empresa
Siemens Energy Industrial Turbomachinery India Private Limited
Organização
EVP Global Functions
Unidade de negócio
Information Technology
Período integral/meio período
Full-time
Nível de experiência
Experienced Professional

A Snapshot of Your Day

As a SAM Support Specialist, you will be an integral part of the Software Asset Management (SAM) team at Siemens Energy. Your role will involve providing comprehensive support for internal software Asset matters, managing communications, and ensuring accurate and up-to-date documentation. You will collaborate with cross-functional teams to optimize software usage, track licenses, and maintain compliance with licensing agreements. Your expertise in SAM processes and procedures will be critical in generating specialized reports and supporting the organization's Software asset management objectives.

How You’ll Make an Impact

  • You will be part of Software Asset Management Operations team which has added responsibility to provide support to all incoming requests for software/tools from different suppliers.
  • You will partially be involved to look after license management lifecycle.
  • Daily job involves Emails, Calls, troubleshoot with user, Reporting, Keeping track of different type of licenses.
  • Actively collaborate with Global team of License Managers
  • Provide 1st and 2nd level support for Siemens-Energy internal software asset.
  • Support on License Proof Registration
  • Responsible of Installation Support, Management of Named User License Portals and Keys, Documentation and Knowledge Base
  • Keep records of software assets, hardware assets, commercial data, and organizational data up-to-date and accurate.
  • Support on License Consumption Reporting and License Balance Reports
  • Conduct quality assurance checks to ensure the accuracy and integrity of software, hardware, commercial and organizational data, and Compliance Management
  • Risk and Demand Assessment
  • Commercial SAM Data Quality and Tracking Usage Data for Internal Charging.

What You Bring

  • Must have 3+ years of experience in Software Asset Management or related support roles.
  • Must have experience in Software Asset management tool Like Flexera or ServiceNow SAM Pro.
  • Knowledge of SAP Ariba would be an added advantage but not mandatory.
  • Knowledge of software licensing agreements and compliance requirements is advantageous.
  • Good communication skills and ability to prioritize tasks, work independently, and meet deadlines.
  • Proficiency in using Microsoft Office Suite.
  • Knowledge in one of the following licensing areas is advantageous: Microsoft or Oracle or Adobe or VMWare.
  • Communication skills in German Language would be added advantage but not mandatory.

About the Team

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

  • Employees are eligible for Remote Working arrangements up to 2 days per week.
  • All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
  • Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure
  • Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.