Client Service Manager

General Information

Location
Estados Unidos
Pennsylvania
Horsham
Organization
Gas and Power
Business Unit
Industrial Applications
Full Time / Part Time
Full-time
Experience Level
Mid-level Professional
Description

 

A Snapshot of Your Day

Manage the scope, schedule, and cost of repair projects in execution at the Horsham Service Center. Create inspection reports and repair proposals for steam turbines, centrifugal and reciprocating compressors, safety valves, and other related turbomachinery equipment. Serve as clients’ direct point of contact while repairs are ongoing at the service center. Work alongside a team of mechanics, machinists, weld technicians, inspectors, engineers, and project managers in the repair of critical turbomachinery equipment. Customers include oil refineries, petrochemical plants, power plants, universities, hospitals, and mechanical contractors.

How You’ll Make an Impact

  • Manage the scope, schedule, and cost of repair projects in execution at the Horsham Service Center. Create inspection reports and repair proposals for overhauling turbomachinery equipment. Review bills of materials and manufacturing drawings to compile list of replacement parts
  • Serve as clients’ direct point of contact at the service center. Interpret customer maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.
  • Review contractual terms and conditions for service specifications. Support shop personnel in execution of inspection and repair activities.
  • Provide concise and descriptive work instructions to the shop floor for execution, referencing all appropriate repair and factory technical specifications. Prepare and deliver project documentation and progress reports for internal and external customers. Support and maintain Lean implementation projects.
  • Closely monitor ongoing job-costs to ensure close adherence to budget.
  • Comply with client and internal quality standards.
  • Assist with and support the various safety projects and initiatives within the Service Center; safety is very important to our team – it is everyone’s duty to work safely, report any unsafe conditions or suggestions for improvement to shop leadership.

 

What You Bring

  • Bachelor's degree (Business or Engineering) required
  • 3+ years’ experience with rotating and/or reciprocating equipment repairs (steam turbines, centrifugal compressors, gas turbines, reciprocating compressors, turbochargers, valves, dry gas seals), manufacturing environment, or quoting hrs. and resources for repair scopes is required. Those with more experience may be considered for a higher level (07 S40).
  • Experience with managing project life cycle and cost. Must adapt to fast-paced environment.
  • Must be proficient with MS Word, Excel, Power Point, Project, and Outlook.
  • Experience working in an organization with a strong commitment to Health, Safety, and Quality.
  • Occasional overtime work may be needed to support client outages. Strong capability in project management. A team player attitude, working well with others
  • Ability to interpret shop instructions and manufacturing drawings. Teachable attitude, willing to learn. Humble disposition, able to take constructive criticism and suggestions for improvement
  • Strong work ethic, pursuing excellence, and a high-quality standard
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
  • As a federal contractor, Siemens Energy continues to monitor federal and state legal guidelines regarding the COVID-19 vaccine mandate.   Siemens Energy is pausing its mandatory vaccine policy while the issue is addressed by the courts. SEI will monitor the situation closely and may reimplement its policy if required to comply with federal law.  Should the vaccine policy be reimplemented, this position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious accommodation.

 

About the Team

In our Business Unit Industrial Applications, we offer comprehensive digital portfolio solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification, and solutions for Subsea business.

 

The Philadelphia Service Center, specifically, is comprised of a strong team of 23 individuals, including mechanics, machinists, weld technicians, NDT inspectors, repair engineers, and project managers. The shop was originally established in the early 1970’s as a Worthington repair center, servicing local northeast clients. Acquired by Dresser-Rand, Siemens, and now Siemens Energy, it has since grown, and its capabilities expanded to support all major refineries on the east coast and the mid-west. The Philly shop is the third largest Siemens Energy repair center in the US.

What’s it like to work at Siemens Energy?

https://bit.ly/3IfnlaR

 

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

 

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

 

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

 

Rewards 

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave
  • STAR awards recognizing individual achievements and contributions

 

 

https://jobs.siemens-energy.com/jobs


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