MS Defender/DLP - Technical Expert

General Information


  • Country/Region: India
  • State/Province/County: National Capital Territory of Delhi
  • City: New Delhi

Information Technology
Business Unit
Application Platforms & Digital Solutions
Full Time / Part Time
Experience Level
Experienced Professional


Your profile

  • Bachelor’s / Master’s degree in computers / IT, or equal, ideally with experience in service management
  • 6-8 years of total working experience in a similar role, including
    • Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.
    • Service Assurance principles
    • Experience working with ServiceNow as a part of resolver group
    • Experience in Vendor Management
  • Working knowledge on following topics is a must:
    • Basic understanding of Data Loss Prevention software and policies
    • Encryption principles (TLS)
    • Basic understanding of security procedures and solutions-AV/EDR
    • Product and Configuration Management KnowHow and Experience:
    • Microsoft Windows Defender
    • Digital Guardian
    • Windows client administration, Microsoft Intune
  • Basic familiarity with MS SharePoint
  • Excellent stakeholder management skills within a global environment
  • Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
  • Clear, logical, and effective verbal/written communication skills
  • High responsiveness and keen perception.
  • Organized, ability to work independent and within a team to achieve given objectives
  • Working with International teams in a similar role a must

Your responsibilities

Service and maintenance

  • Work with Providers on Design and Implementation plan of Microsoft Defender & endpoint services
  • Align with project and service owners for endpoint services impact on all IT Services
  • Service management of the Data Loss Prevention service: handling service-related requests from employees and routing those to proper responsible parties (DLP service provider)
  • Working with Cybersecurity Officers on their requests for new policies/modification of existing policies and configurations/providing consultation for technical questions
  • Follow up on high-priority tickets, act as an escalation point, speed up resolution of operational problems by connecting with responsible teams
  • Perform periodic service reporting to leadership team on a monthly and quarterly basis + per management request if and when needed
  • Lead service meetings with service provider, follow up on service reporting (key statistics, SLAs, KPIs of the provider) and ensure that the contract-required service levels are maintained
  • Maintenance and further development (with service provider support) of tools used in the service such as informative Wiki pages and Service Demand/Whitelisting tool.


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