Virtual Client Service Manager

General Information

Location
Romania
Bucuresti
Bucuresti
Organization
Information Technology
Business Unit
Information Technology Europe
Full Time / Part Time
Full-time
Experience Level
Experienced Professional
Description

LET’S TALK ABOUT YOU

Your profile


  • College diploma or university degree in the field of computer science and/or five years equivalent work experience;
  • Certification in ITIL, Foundation, preferred, “Operational Support and Analysis”;
  • ITIL experience and certification preferred;
  • Experience with Microsoft Windows;
  • Experience with Microsoft Azure;
  • Experience with configuration and maintenance of Microsoft Virtual Workplace environment;
  • Experience with Microsoft InTune;
  • Passion for Customer Service;
  • Custodian mentality;
  • Strong communication, and organizational skills;
  • Solid relationship management and performance management skills;
  • Strong customer service orientation;
  • Proven analytical and problem-solving abilities;
  • Ability to effectively prioritize and execute tasks in a high-pressure environment;
  • Good written, oral, and interpersonal communication skills;
  • Exceptional interpersonal skills, with a focus on listening and questioning skills;
  • Ability to present ideas in business-friendly and user-friendly language;
  • Highly self-motivated and directed;
  • Keen attention to detail;
  • Team-oriented and skilled in working within a collaborative environment;
  • We will utilize the latest Microsoft client (Windows) technology including the Enterprise Management tools;
  • For this service, we will require a candidate to oversee our Virtual workplace (Windows client) environment;
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.


Your responsibilities

  • Work with Windows global team on Virtual client hosting environment and strategy;
  • Develop support plans and documents for support teams for Virtual Clients;
  • Resolve issues and escalations with Virtual environment back-end and end-point issues;
  • Work with other Workplace / Windows teams on action plans;
  • Work with Cybersecurity to ensure all services are approved;
  • Work with IT Service Providers on new changes and demands to virtual client service;
  • 40-hour on-site work week with on-call availability, when needed;


Your opportunities for personal growth

  • The opportunity to engage in an exciting environment on challenging projects
  • Strong professional support and working with colleagues around the world
  • Professional development opportunities within the company
  • To be part of a growing function with a dynamic, informal and inspiring working environment in a position that entails a large responsibility


LET’S TALK ABOUT US


"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.


MORE INSIGHTS


Be Energized. Be you.


Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. 

We energize society. All of society. 


Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html

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