IT Integration Success Manager

About the Role

Location
Mexico
Ciudad de Mexico
Mexico City
Organization
Siemens Energy
Business Unit
n/a
Full / Part time
Full-time
Experience Level
Mid-level Professional
IT Integration Success Manager

Location: Mexico, Queretaro
Department: Siemens Energy Information Technology
Mode of Employment: Permanent

LET’S TALK ABOUT YOU

Your profile

  • 5+ years of proven work experience as a Customer Success Manager or similar role.
  • Bachelor’s or master’s degree in Engineering with Computer Science/IT/MBA or equivalent.
  • Experience working with brand image and promoting value through customer experience.
  • Outstanding ability to communicate and foster positive business relationships.
  • Possess technical skills required to engage in discussions regarding Snaplogic customer and Integration team.
  • Proficient with software development methodologies and agile framework.
  • Experience in innovating the process of onboarding new customers, training, and upskilling, according to company standards.
  • Experience in technology consulting, architecture and design focusing, Enterprise Integration.
  • Good understanding of web methodologies, REST Architecture, SOA, ESB, APIs, Web services.
  • Ability to lead customer expectations to align with business processes and protocols.
  • Good command of English communication (written/verbal), resume or CV required in English.
  • Fluency in speaking English, good to have knowledge of German language.

Your responsibilities

  • You will be the single point of contact for priority response and critical issue management and will take proactive ownership of critical issues, helping to drive satisfactory resolution
  • This role will require expertise across a wide range of skill sets including problem solving, decision making, critical thinking, expert organization and prioritization, and cross-team collaboration.
  • You will demonstrate experienced communications and customer handling skills, have broad experience with enterprise technologies.
  • You will be responsible for engaging several cross functional teams to facilitate technical/ non-technical collaboration and ensure successful delivery of customer requirements.
  • You should be able to build quality educational content to improve customer self-service resources.
  • You will be working internationally to support Siemens Energy internal and external customers.
  • You will work to build and maintain effective working relationships with key technology team members. 


Your opportunities for personal growth

Your recognitions will be global since you will be supporting several businesses with ~70K users.
You will be provided an atmosphere to learn & develop your skills in various dimensions & technologies.

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
We are Siemens Energy IT GDC which is part of Siemens Energy IT that is subset of Siemens Energy. 
SE is a Company which operates from Several countries and have seventy thousand plus employees along with highly valued consumers and highly devoted vendors, SE IT is small inhouse division to support all of them with its footprints in India as SE IT GDC. 
SE IT GDC operates from two location India, Mexico & Romania with average age of employees being 30 Years. Our guiding principles ensure work life balance and diversity in terms of gender, experience, skills and technology. Our strategy is to ensure working on specifics and being supported by partners for commodity topics.  


MORE INSIGHTS
Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html

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