ServiceNow ITSM Business Process Consultant

O roli

Remote vs. Office
Hybrid (Remote/Office)
Siemens Energy Industrial Turbomachinery India Private Limited
EVP Global Functions
Obchodní jednotka
Information Technology
Plný/Částečný úvazek
Na plný úvazek
Úroveň praxe
Zkušený profesionál

A Snapshot of Your Days

ServiceNow ITSM Consultant will be responsible for providing end to end solutions in ITSM space to ensure seamless operations of the global ServiceNow portal within Siemens Energy .

Work in close collaboration with stakeholders, grow your network and get ready for future global roles at Siemens Energy

How You’ll Make an Impact / Responsibilities

  • Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
  • Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs
  • Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements
  • Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality
  • Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up
  • Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits.
  • Define technical solutions aligned with client business problems at an architectural and design level of detail
  • Advise on integration of ServiceNow with other applications and toolsets
  • Collaborate with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
  • Provide strategic guidance to teams and project managers.

Your opportunities for personal growth

  • be part of an international, multicultural and diverse team
  • work independently
  • work creatively

What You Bring / Skills, Capabilities

  • Masters or Bachelor’s degree in IT / Computer Science
  • Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
  • Superior written and oral communication skills.
  • 5-8 years of experience in a similar role with hands-on experience in:
  • Designing and leading implementation of ITSM practices using ServiceNow
  • ServiceNow Integration with different systems
  • IT Asset Management principles with a focus on CSDM model
  • Agile Service Management (release and deployment strategies)
  • ITIL and ServiceNow Certifications preferred
  • Excellent architecture and technical support documentation skills
  • Strong focus in adherence to out of the box features provided by ServiceNow
  • Strong project management skills understanding assignments, tracking/monitoring progress, and reporting on status
  • Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.
  • Ability to conduct research into emerging technologies and trends, standards, and products as required.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative global environment

About the Team

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.


  • Under our motto #BetterTogether, we offer our employees the opportunity to work flexibly and remotely. But our offices also leave nothing to be desired and offer space for inspiring collaboration and creativity.
  • Our people are our most valuable asset. We in Siemens Energy care for your good health & wellbeing. Accordingly, we offer ‘Home Collection based Preventive Health Check-up’ to our employees and their family.
  • The professional and personal development of our employees is very important to us. We give them the opportunity to learn and develop in a self-determined way. Various attractive programmes and measures are available for this purpose.
  • Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

We value equal opportunities and welcome applications from people with disabilities.

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