ITSM / SIAM Governance Specialist

O roli

EVP Global Functions
Obchodní jednotka
Information Technology
Plný/Částečný úvazek
Na plný úvazek
Úroveň praxe
Zkušený profesionál
Location: Gurgaon
Department: Siemens Energy Information Technology
Mode of Employment: Permanent

Your profile
• Masters or bachelor’s degree in IT / Computer Science.
• University degree in a relevant field with 8-10 years equivalent work experience with ITSM and ITIL methodologies.
• Certifications in ITIL Foundation and preferably Service Integration & Management (SIAM).
• 8+ years experience in higher IT Service Management roles, with strong experience in process, service delivery management, contracts and service integration
• Proven experience in designing, documenting and implementing IT Service Management practices across an organization
• Experience working in a team-oriented, collaborative environment.
• Experience of managing process owners, service owners and senior stakeholders (IT Board level).
• Strong skills in influencing, negotiating and communication.
• Experience of ITSM in ServiceNow.

Your responsibilities
• To build an initial overview of the state of ITSM in the organization, then to help create a plan for harmonizing ITSM across the organization.
• Moving forward, to develop and maintain an overarching ITSM Framework document, which defines the overall methodology for multiple ITSM practices, for example
o ITIL Processes
o Performance Management
o Reporting
o SLA definition
o Service Integration \ SIAM
o Tooling
• Work with global process owners, to guide, collate and publish the next level of detail for each practice
• To be an expert to support others on ITSM best practice in accordance with the ITSM Framework
• Governing ITSM execution in Siemens Energy IT, to ensure compliance and quality.
Your opportunities for personal growth
• Be part of an international, multicultural and diverse team
• Work independently
• Work creatively

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
[Department Information]

Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.
Jobs & Careers: