Customer Success Manager - Snaplogic

Všeobecné informace

Location
India
Haryana
Organizace
Information Technology
Obchodní jednotka
Application Platforms & Digital Solutions
Plný úvazek / částečný úvazek
Na plný úvazek
Úroveň praxe
Zkušený profesionál
Description

LET’S TALK ABOUT YOU

Your profile

  • You should be having total 5+ years of proven work experience as a Customer Success Manager or similar role.
  • Should have bachelor’s or master’s degree in Engineering with Computer Science/IT/MBA or equivalent.
  • Should have experience working with brand image and promoting value through customer experience.
  • Should adhere exceptional ability to communicate and foster positive business relationships.
  • Should possess technical skills required to engage in discussions regarding Snaplogic customer and Integration team.
  • Should be well versed with software development methodologies and agile framework.
  • Should have experience in managing the process of onboarding new customers, training, and upskilling, according to company standards.
  • Should have experience into technology consulting, architecture and design focusing, Enterprise Integration.
  • Should have good understanding of web methodologies, REST Architecture, SOA, ESB, APIs, Web services.
  • Should be able to manage customer expectations to align with business processes and protocols.
  • Good to have: German speaking skills.

Your responsibilities

  • You will be the single point of contact for priority response and escalation management and will take proactive ownership of critical issues, helping drive to satisfactory resolution
  • This role will require expertise across a wide range of skill sets including problem solving, decision making, critical thinking, expert organization and prioritization, and cross-team collaboration.
  • You must demonstrate expert communications and customer handling skills, have broad experience with enterprise technologies.
  • You will be responsible for engaging several cross functional teams to facilitate technical/ non-technical collaboration and ensure successful delivery of customer requirements.
  • You should be able to create quality educational content to improve customer self-service resources.
  • You will be working across ocean to support Siemens Energy internal and external customers.
  • You will work to build and maintain effective working relationship with key technology team members.

Your opportunities for personal growth

Your recognitions will be global since you will be supporting several Bus with ~70K users.

You will be provided an atmosphere to learn & develop your skills in various dimensions & technologies.

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

We are Siemens Energy IT GDC which is part of Siemens Energy IT that is subset of Siemens Energy.

SE is a Company which operates from Several countries and have seventy thousand plus employees along with highly valued consumers and highly devoted vendors, SE IT is small inhouse division to support all of them with its footprints in India as SE IT GDC.

SE IT GDC operates from two location Gurgaon and Pune with average age of employees being 28 Years. Our guiding principles ensure work life balance and diversity in terms of gender, experience, skills and technology. Our strategy is to ensure working on specifics and being supported by partners for commodity topics. 

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html